Shipping, Return & Refund Policy

Shipping
  1. Shaho by Shaheen delivers free for all orders across India
  2. Payment options of Online Payment can be used to place orders on www.shahobyshaheen.com
  3. All orders are dispatched within 7-14 business days of order placement. Business days exclude public holidays and Sundays
  4. Once the dispatch happens, delivery may take 1-4 business days depending on destination city
  5. The dispatch details with tracking number are sent to the registered email id.

Delivery Time

Deliveries may take up to 7-10 business days. Due to high rush, there might be a delay. We are doing everything to get your order delivered on time, we appreciate your patience and sincerely apologize for the inconvenience.

Business days exclude public holidays and Sundays

Return & Refund Policy

We provide gift card if you don’t like the style of the product that you received. In this case, we will issue a gift card which will be valid for 6 months. We will not limit your options; you will be able to choose from our complete online collection.

We do not provide bank refunds on any product once sold.

Policy:

  • We provide free return/exchange.
  • If your order is eligible for Return, you can place your request by clicking here. Request for Return should be placed within 7 days from the date of delivery.
  • Product once returned/exchanged will not be eligible for return/exchange again
  • Please note that shipping amount are non-refunable.
  • If your order is eligible for Return we will schedule a pickup for the garments within 48 hours of receiving the request. All additional information will be provided via email.
  • Please ensure the returned merchandise is unused and has the original packaging, price tag, and invoice.
  • Shaho reserves the right to inspect a returned product.
  • We use a third-party service for shipping our orders, they provide reverse pick up services across almost all PIN Codes nationwide. Unfortunately, there are some areas which are ODZ (Out of Delivery Zone), in such instances where we are unable to arrange for a reverse pick up, you will be required to courier us the product at your own cost.
  • Please note that any defective product has to be brought to our attention within 12 hours of the delivery. In the event, the same is not followed, the request for the return is deemed to be rejected.
  • Please note that the return process takes about 4-5 working days.

 Exchange

  • We provide free exchange in size of the items ordered by you with no additional charge. In the event your size is not available, please select return option and request for gift card.
  • Please note that the exchange process takes about 8-14 working days days.
  • Product once returned/exchanged will not be eligible for return/exchange again

Gift Card

 

  • The gift card is sent to the email address the customer had registered with.
  • The gift card will be valid for 6 months. We will not limit your options; you will be able to choose from our complete online collection
  • The gift card is valid for six months. If the gift card expires the amount will not be refunded and the gift card will not be issued again, so please use it till it’s valid.
  • Gift card policies are subject to change at any time without prior notice.